Course Overview

This qualification recognises people who have, or wish to have the competencies required in the administration function of an organisation. It is awarded to people who have demonstrated the skills, knowledge and attitude required to perform administrative tasks related to handling of office mails; delivering services to customers; maintaining reception areas; communicating information in an office environment; processing customer feedback; demonstrating intermediate word processing skills; accessing and securing records; managing diaries; operating and maintaining office equipment; completing routine financial documents; and maintaining office records on a database programme.

This qualification is intended to enhance the provision of entry-level service within the field of administration in all business sectors and leads to the National Vocational Certificate in Business Services (Office Administration) (Level 3).

Unit Standards Required For National Vocational Certificate In Business Services Level 2:

• Deliver a service to customer in an office environment
• Maintain a reception area in an office environment
• Communicate ideas and information in an office environment
• Demonstrate good customer relations in an office environment
• Process customer feedback as part of office environment
• Demonstrate advanced word processing skills to perform administrative duties in an office environment
• Organise courier and bulk mailing arrangement in an office environment
• Access and secure records as part of office procedure
• Manage a diary as part of office procedure
• Receive and pass on messages in an office environment
• Maintain office equipment as part of office procedure
• Respond to inquiries in an office environment
• Complete routine financial documents in an office environment
• Maintain office records on a database programme in an office environment
• Demonstrate knowledge of HIV and AIDS in the workplace